Order - Shipping - Delivery of products
Frequently asked questions regarding Order - Shipping and Delivery of our products.
What are the ordering options?
You can order the products you want in two ways.
- Via email at info@printhouse.gr
- By phone order at +30 210 5156300 from Monday to Friday 9:00 am to 5:00 pm.
How do I track the progress of my order?
Ask us about the progress of your order by phone or via email at info@printhouse.gr.
Can I change, modify or cancel my order?
Yes, by contacting us in one of the following ways:
- By phone at 210 5156300 from Monday to Friday 9:00 am to 5:00 pm.
- Via email at info@printhouse.gr.
How can I change my shipping information?
- By phone at 210 5156300 from Monday to Friday 9:00 am to 5:00 pm.
- Via email at info@printhouse.gr
Ηow can I receive my products?
- Pickup from our headquarters.
- By ACS courier.
- With road transport that serves mainland and island Greece.
(By choosing this shipping method, the final shipping cost is determined according to the weight of the products, the delivery area and the cooperating carrier).
Payment methods for the specific shipment
- All shipping charge to consignee.
- Billing of all transport costs of the sender (in this case the total cost, after being notified to the customer, is prepaid before sending the goods).
Is it possible to ship my products abroad?
- Most certainly, in this case the most economical solution is to send by road, the estimated delivery time of the goods is 8-14 working days depending on the country of destination.
- For our customers in Cyprus, we choose as a shipping method either sea transport or through the ACS Cyprus service.
What is the product delivery time?
The average delivery time is set at 5 to 8 working days from the complete receipt of the files (unless otherwise agreed at the outset), the acceptance of the terms of cooperation and the full payment of the agreed price. These days do not include the day or days required to transport the products to the customer's place of delivery.
The cooperating courier company is A.C.S. Delivery time details are available depending on the shipping method chosen by the customer. For example, the transport and delivery of consignments within the prefectures of Attica and Thessaloniki is defined in one working day. Accordingly, for land destinations the delivery time is defined in one to two working days and for island destinations this time is defined in one to three working days. In all cases, the product is received from the corresponding service office of A.C.S.
There is the possibility of sending a large volume of books and forms with other transport companies, depending on the region, the possibility of timely sending and receiving the products and the final cost. Each request is handled on a case-by-case basis.
Delivery time is indicative and may vary depending on conditions. For example, there may be a delay due to natural disasters, unforeseen events such as an accident, adverse weather conditions, lateness of means of transport, strike, due to an act of omission or incorrect instructions on the part of the recipient, etc. In any case, our company is not responsible for the operation of the transport company.